Posts Tagged: Wabasha

GrandPad

With one swipe, GrandPad allows seniors to stay connected with family and friends / Photo courtesy GrandPad

The GrandPad tablet delivers telehealth for homebound, and creates an innovative spark for rural entrepreneurs.

By Maggie Sonnek

When Scott Lien and his family traded in one adventure for another, leaving behind their beloved sky blue Victorian house in Wabasha, Minnesota, they silently promised they’d be back.

And 25 years later, they were. In March 2020, the Liens shuttled back to the Midwest from Silicon Valley, where Scott had taken the leadership helm at a handful of corporations. Returning with a newfound perspective gained from travel and experience, he was surprised to find storefronts along the town’s main corridor empty and boarded up. That’s when he decided to combine his love of rural America with his knowledge and innovation for entrepreneurship.

Scott and Isaac Lien (far left and far right) with two of GrandPad’s oldest employees,
another father-son team, Elmer and Richard Thill / Photos courtesy GrandPad

In 2013, Scott and his then-college-aged son Isaac wanted to stay connected to Marlys Lien, the duo’s mother and grandmother. While Scott and Isaac were in Silicon Valley, Marlys lived 2,000 miles away in Decorah, Scott’s hometown. GrandPad, a tablet sans complicated features, was born. Designed specifically for seniors, the tablet has fun games, customized music, and apps, plus large buttons paired with an intuitive interface to make chatting with friends and family a breeze. But, Scott, who now splits his time between Silicon Valley and Wabasha, learned that in the Midwest, attracting funding from investors is anything but a breeze.

“The Midwest is quite risk adverse,” he says. “And, because nearly 90 percent of startups fail in the first three years, local investors don’t jump on board right away. The majority of capital comes from the coasts.”

The data backs this up. According to the Center of Rural Development, less than one percent of all venture capital goes to rural startups. And, in 2017, five metro areas (San Francisco, New York City, Boston, San Jose and Los Angeles) accounted for nearly 80 percent of all venture capital investment nationwide. While innovation has concentrated in major urban hubs, rural economies have lacked the entrepreneurship to spark economic growth.

But, with remote work on the rise – this trend has grown by 173 percent since 2005, according to the Center on Rural Innovation (CORI), a national non-profit that aims to foster sustainable economic success in rural America – more families are swapping crowds and congestion for chickens and country roads.

Families like the Olsons. Two hundred miles straight north of Wabasha, Jon and Hallie and their three kids spend time playing in their rugged, homemade treehouse and feeding their cluster of chickens. In 2019, Jon, an engineer, began working remotely. That allowed the Olsons to trade in their Minneapolis bungalow for a custom-built home in northern Minnesota that sits on five acres of wooded beauty.

“We feel so lucky to be where we are. The kids can spend hours outside,” 38-year-old Hallie says. “And, with COVID-19, we don’t feel as restricted in what we can and can’t do.”

Mark Rembert, Head of the Rural Innovation Network at the CORI, says while it could be months before we know the pandemic’s impact on urban and rural areas, COVID-19 is fundamentally changing the appeal, necessity, and feasibility of living in a big city.

“We don’t know yet if an increase in remote work will result in people leaving big cities,” Mark says. “But, surveys have shown that many people who live in metro areas would actually prefer to live in rural spaces. Remote working could create opportunities for more people to make that move.”

Obviously, it’s much easier to bring a job with you – like Jon did – than to hang out a shingle. But entrepreneur and business leader Scott says now is the time for innovators to open up shop small towns.

“This is an opportunity for rural America to shine. We need to ask what we’re doing to make our small towns attractive,” says Lien, who, during his career has held leadership roles at Best Buy, Bank of America, and Intuit. “In Minnesota, we can’t change the weather, so instead, we celebrate it. Let’s soar with our strengths and try to turn the downfalls into positive attributes.”

Taking risks and forging ahead with entrepreneurship and innovation, especially in rural areas, is key to creating dynamic, progressive small towns.

“There is a fantastic labor force in rural areas,” Scott says, noting that even though GrandPad was founded in California, he specifically engages employees from Midwest towns. “Lots of the employees we’ve hired have been out of the workforce for a while and aren’t necessarily looking for a job; think empty nesters and stay-at-home-parents. They’ve made the assumption that fulfilling, well-paying jobs are only available in large cities. And, because they don’t want to commit to a long commute or relocate, they assume their choices are limited.”

That’s where GrandPad really shines. Employees are hired – by referrals from current team members only – to work a flexible schedule from home.

Member experience agent Lori Lechtenberg, who lives outside of Decorah says, “I can be in my home chatting with people across the globe. It’s the best of both worlds.”

“We’re creating long-term, durable, high-paying jobs,” Scott explains. “And, most importantly, these positions are family-oriented.”

Indeed, family is the main reason why Anna Arens applied to GrandPad after receiving a referral. Anna worked in healthcare at Mayo Clinic for 12 years when her husband, a Sergeant First Class in the U.S. Army, learned he’d be deployed overseas to Syria for one year. With three young kids at home, Anna knew her current schedule wouldn’t adhere well to her husband’s absence.

GrandPad Member Experience Agent Anna Arens works from her home office / Photo courtesy Anna Arens

“I needed to find a job that offered flexible hours without a commute,” Anna says, noting that the options are limited in a small town. Since accepting her role as member experience agent at GrandPad three years ago, she’s been encouraged to put her family first.

“Scott expresses to us that when we’re able to take care of our homes and families first, we do our jobs better. Because of that mentality, I’m able to be more present in my life.”

Anne Meurer, also an agent at GrandPad, accepted her job just before the global pandemic surged across the country in the spring of 2020.

“I was able to be home with our kids and help them with online learning,” she recalls. “I would sit at my desk and they’d sit on the floor next to me.”

After working in government administration for several years, Anne craved a job that better aligned with her life. More than just a steady paycheck and paid holidays, she wanted meaning and mission from her employer.

“I wanted something more rewarding. When I learned about GrandPad, I was all-in,” says Anne. “I was born into a family of five living generations and was fortunate enough to grow close to my Great Grandma Jean. I truly learned the importance of our elders and grandparents.”

GrandPad Member Experience Agent Anne Meuer works from her home office / Photo courtesy of Anne Meuer

Member experience agents like Lori, Anna, and Anne develop deep and substantial relationships with GrandPad users. Like, calling seniors on their birthdays type of exchange.

“Our clients rely on us when they need help with a specific app on the tablet or when they’re lonely,” Anne says. “And, there’s always someone there…always a friendly voice on the other line.”

Throughout the global pandemic, several home health agencies and healthcare companies have turned to GrandPad to facilitate video visits. The company began offering expanded capabilities, like GrandPad Daily Connect. This remote care solution delivers data – like blood pressure and heart rate – to remote caregivers who can detect abnormalities and coordinate further care.

GrandPad Daily Connect, a remote care solution, delivers data to remote caregivers / Photo courtesy GrandPad

Meanwhile, GrandPad users – and their families – continue to express their gratitude to agents for this tool that not only keeps them connected during COVID, but staves off loneliness too.

One family member notes, “Mom could no longer use her computer with passwords. The GrandPad allows her to stay in touch with her contacts. It has been a lifesaver for our family!”

We asked Scott how other entrepreneurs and innovators can take hold of this pivotal moment for small towns.

“Keep investing in your communities,” he encourages. “Read the local paper. Talk to your neighbors. Be kind.”

Investing in his own community, Scott leased a space, bought some paint and fresh carpet, and hung a bright, shiny GrandPad sign in the window. Used for demos, videos, training sessions, and as an optional shared workspace for employees, this is Scott’s way of shining a light on rural America. In the small town of Wabasha, in the Midwest, in the U.S., GrandPad is open for business.


Maggie, her husband Eric and their three kids love living in their small town of Wabasha. When she’s not writing, Maggie is packing lunches, helping kids with homework, or (after bedtime) binge-watching shows on Netflix.

Holiday + Winter Inspire(d) – Read it Online Here!

Holiday + Winter Inspire(d)

The Holiday + Winter Inspire(d) is about Looking for the Bright Spots in every day – even through the darkest days of winter. Inside, you’ll find tons of inspiration to make the most of this time of year – and lives:

Focus on Mental Health • GrandPad • Make the Most of Winter • Pete Espinosa • Adrian Lipscombe • Cross Stitch Gnome Card • Q&A with Dr. Michael Osterholm • Ferndale Market • Moxi + Riedell Skates • End-of-Life Doula • Probit – Ruth Woldum • More!

Read the whole thing online here!

A note from Aryn:

You know those winter days when you head out for a walk and the sun is shining…and you tilt your face up to meet it and it feels like everything is going to be alright?

This is feeling we’d like to encourage you to find in your day-to-day lives – even when the sun isn’t shining (and everything doesn’t feel alright). We want you to Look for the Bright Spots everywhere.

2020 has been a year where we’ve had to frequently reinvent ourselves.

How we communicate: We found platforms like Zoom to stay social, something that is more important than ever, according to nationally renowned epidemiologist Dr. Michael Osterholm. I got to chat on the phone with him for 15 minutes to talk COVID-19, Zoom, and how his path took him from Waukon, Iowa, to his current role at the Center for Infectious Disease Research and Policy at the University of Minnesota. See the interview on page 29. For our relatives who have a little more trouble with tech, or needed a little more help on a regular basis, we turned to devices like GrandPad, based out of Wabasha, Minnesota. Decorah native Scott Lien and his son created a tablet purposefully sans complicated features – but with large, easy-to-use buttons and instant access to online help (pg 14).

How we think: We have had to dig deep to find positivity this year. And we’ll have to keep digging. Learn some strategies from regional mental health counselors like Olivia Lynn Schnur, who joins us as a new contributor this issue, plus tips on staying positive from yours truly, too. I’ve spent more than 13 years running Inspire(d), and it’s offered a great foundation for keeping on the sunny side of life. I’d love to help you do the same (pg 33).

How we find joy: Contributor Erin Dorbin found it in a pair of super colorful and totally awesome roller skates – Moxi’s Lollys. Then she discovered they were made right here in the Driftless Region at Riedell Skates Co. in Red Wing, Minnesota. It led her down a path of a pretty darn cool collaboration, and the story of how roller skating popularity has surged across the nation during this pandemic.

How we live: We carry on, Building Community, like Pete Espinosa and Adrian Lipscombe. And how we die: Kristine Jepsen takes on this important topic about choice and comfort, end-of-life doulas, and how we need to be having these conversations.

Through it all, we find the Bright Spots. Making the most out of winter and holidays, cozy reading, cross stitching, kits in the mail, cooking a big fancy meal just because, and small town charm.

Speaking of, every issue, we hope to get suggestions for probituaries. This issue, we got a few from a Decorah resident, and we reached out to one: Ruth Woldum. She agreed to be featured, and not long later, we got an email from her granddaughter…Britney Bakken! The same woman who interviewed her grandfather in the Summer/Fall issue! We had no idea that Ruth was her grandmother (on the other side of the family), and we all laughed at how perfectly “small town” this coincidence was!

Finding creative ways to overcome the challenges of the year has definitely highlighted bright spots for me. That said, I am looking forward to next year with…what else?…hope and optimism! As we come to a close with 2020 and take tentative steps into 2021, let’s keep looking for the Bright Spots.

Looking forward,

Aryn Henning Nichols

Read the Summer/Fall 2020 Inspire(d)!

The Summer/Fall 2020 Inspire(d) is all about finding ways to Keep Showing Up – for yourself, your community, and your world. Inside, you’ll find (so many positive stories!):

Community Builders – Maren Beard, Amy Glomski, Kim Bonnet, Alycann Taylor – Sum of Your Biz: Red Piglet / Mike Nelson, Iowa State Preserves, Agency on Aging + Mail Cheer, DIY Mini Megaphone, Q&A with Rachel Jepson Wolf – Unplugged Family, Driftless Grown + Houston County EDA, Pollinator Gardens & More!

Awesome cover illustration by Red Piglet

Read the whole thing online here!

A note from Aryn:

Hot Mess.

I threw my back out during press week, so an Icy Hot, No Mess roll-on applicator sat like a fixture on my desk. I kept catching a glimpse of the side of the bottle – all that was visible was “Hot Mess” – and I laughed every time.

I’ve felt like a Hot Mess a fair amount in the last several months. You should see all the emails I’ve started with, “Apologies for my delay…” These are crazy times we’re living in with COVID-19, civil unrest, and in a presidential election year to boot…it’s SO HARD to get things done with the stress of it all, and with our regular support systems in upheaval.

First off, no more apologizing. It’s true: We are all in this together. And most everyone is feeling behind and a little lost right now. You are not alone!

It’s so easy to want to just run away from responsibilities, from reality. But we can’t, not really. We’ve got to Keep Showing Up – for ourselves, our families, our communities, our country, our world. We’ve got ownership of it all; it’s our Hot Mess to clean up.

I am optimistic, as always.

We must never forget the power of kindness, positivity, and hope. There are so many wonderful people in the region (and world), doing the work to make positive change happen, and bring communities together. Inspire(d) is here to share their stories.

The logo on the cover is by Mike Nelson, purveyor of positivity and owner of Red Piglet, a retail & apparel company based out of Calmar, Iowa. Check out his Sum of Your Business interview on page 16 to learn his meaning behind Keep Showing Up. Then check out what the message means to me in my infographic on page 29.

Because of COVID-19, we’ve adjusted our 2020 production schedule – the magazine you hold in your hands is our “Summer/Fall” Inspire(d), on stands July, August, September, and October. That means this magazine is our anniversary issue: 13 years (October 4 is the official date)!

As each year rolls around, we use this time to highlight Community Builders in the Driftless – because community building is one of the most important things you can do in this life. It’s how we bring understanding and growth to the world. This year we’re featuring Decorah’s Maren Beard of Luna Valley Farm and Kim Bonnet of Rubaiyat, Amy Glomski from the Wabasha Public Library, and Alycann Taylor of Bluedog Cycles in Viroqua.

Don’t miss Erin Dorbin’s piece on some great initiatives happening with Houston County farmers in Southeast Minnesota (and beyond), then learn about State Preserves in Northeast Iowa, and how to make a pollinator garden.

While you’re on the “making things” list, try out our Paper (Mini) Megaphones! They were so fun to put together! Then keep on reading for our interview with Rachel Jepson Wolf of Lusa Organics, who recently published her Unplugged Family Activity Book, filled with amazing projects, activities, and recipes to inspire you to get your head up from the screens and out into the world.

Another fun “unplugged” activity is letter-writing, and Kristine Jepsen shares how folks can sign up to give or receive “Mail Cheer” and about the work the Northeast Iowa Area Agency on Aging is getting done during this time of crisis.

Keep your eyes peeled for the next Inspire(d) coming after this one – it will be a “Holiday/Winter” issue, on stands November, December, January, and February.

We thank you, dear readers, and especially you, dear advertisers, for your support now and over the past 13 years. We couldn’t do this without you, and we are forever grateful.

As always, looking forward,

Aryn Henning Nichols